Establishing a Change-Order Policy An extended discussion of one of the peskiest issues in custom woodworking: managing customers who want to change their minds. February 6, 2007
Finding Good Finishing Help Tactics for attracting finishers, perhaps the industry's most difficult "get." December 26, 2004
Challenging Issues for Wood Shops This thread tackles two issues at one time (listing the top issues confronting wood shops, and managing multiple different kinds of work), and beats both into submission. July 30, 2009
Appliance Cutouts Standards, and a lack of, for kitchen appliace cutouts. August 7, 2004
When a "Designer" Hands You Sketchy Drawings Advice on structuring the process when a "designer" supplies you with vague, half-baked sketches and asks you to take on the job. November 14, 2014
Ending the Endless Punch List Good quality control is important, but contracts and business practices should keep punch lists within reasonable limits. October 26, 2012
Technology, Process Improvement , and Management in the Woodshop A long, rich discussion about generating and applying good ideas, motivating and organizing people, choosing and using the right equipment, and keeping things simple in cabinet and furniture production. December 14, 2005
Getting Started with Lean Manufacturing Getting the waste out of your workflow is best done in small steps with quick payoffs — especially in the early stages. February 16, 2012
Comparing Assembly Methods for Euro Cab Construction Starting with a question about entry-level cabinet assembly, and bypassing a digression about business qualifications, this thread digs deep into the relative advantages of different assembly methods and process systems for a production cabinet shop. April 27, 2011
Who cuts sink holes? Is this the responsibility of the cabinetmaker or installer? December 17, 2003
Getting Off the Treadmill Advice for a one-man shop about creating a little free time in your life. April 4, 2011
Communication Between Cabinet Shops About Outsourced Work A busy cabinetmaker who needs to send work to another shop for cutting on CNC equipment wishes the other shop would meet him halfway on the transfer of information. A debate ensues. January 31, 2012
Metric Versus Imperial Point oh six of one, half a dozen percent of the other ... February 13, 2013
Terminating a Job in Mid-Project This story of a job gone sour has a happy ending: The cabinetmaker gets out in good shape by having a good contract and standing his ground. January 13, 2009
Mistake-Proofing Cabinet Jobs Deep thoughts on office, shop, and job-site standard operating procedures that can reduce the human-error factor in cabinet production and installation. April 29, 2010
Coping with Customer Foot-Dragging Case example: dealing with contract and money issues on a custom job when a customer dawdles. December 2, 2006
Three-Way Communications Involving the Client A woodworker who subcontracts on custom job needs advice on meetings and decisions involving the client. What are the rules of the road on a three-way street? October 25, 2006
Working with "Designers" In the cabinetmaking and furniture trades, some "designers" bring little to the table beyond a back-of-a-napkin concept sketch. What's good business when handling those jobs? October 17, 2012
Managing Multiple Projects Shop owners share methods for keeping multipe jobs on track while saving your own sanity. November 10, 2005
Outsourcing Drafting Work Contracting outside your company for CAD drawings creates a management challenge. Here's a discussion of how to handle the complications. December 14, 2009
Subcontractor Payment Terms in Commercial Work Getting paid when you're low down on the food change can be a frustrating hassle and a runaround. Here's some general advice and a few relevant anecdotes. July 12, 2012
Is this customer worth the hassle? The project was complete and paid for in full. Then, the customer requested a "free" change to it. June 7, 2000
Scribe Rails -- Why Not? Why are custom shops not including scribe material on backs? August 26, 2004
What Scheduling Software Really Does Whether you're using pencil and paper, a simple spreadsheet, or an advanced piece of software, a schedule is like a weather forecast: it must be revised frequently to reflect reality in the shop. January 2, 2014
Making Time in a Small Shop A 2-man shop needs to pick up speed. Should they buy tools or revamp their process? March 17, 2005
Managing Customer Indecision Here's a nice discussion of interpersonal techniques and contract language that keep a customer's inability to make a timely decision from damaging your bottom line. October 2, 2007
Managing On-Site Work Knowing how to handle yourself and your employees on a job site is critical to winning future referrals. 1998.
Components--Not Cabinets A longtime adherent of the system process of cabinet manufacturing makes his case for componentizing. 1998.
Outsourcing drawings Positive and negative experiences from those who have hired the job out. October 30, 2002
Keeping Tabs on Job Progress as a Sub The cabinet contractor on a ten-unit project worries that the GC is not keeping him informed about the schedule. August 31, 2009
TOC and Complexity Is the "Theory of Constraints" of limited practicality because it focuses on simple, linear event chains with the assumption that there is only one limiting constraint? Woodweb goes fractal on the shop floor. November 15, 2010
Contracts and Collections Owning a woodworking business is great, provided you remember it is a business. How to contract carefully, and get paid. 1998.
Titleblock in CAD How-to instructions for setting up a titleblock for your template. July 24, 2002
Drafting and Project Management Are drafting and project management separate responsibilities, or is it more efficient to have one skilled person do both? June 8, 2008
Value Added of a CAD Artist Cabinetmakers and draftsmen consider: is it worth the time and effort to make careful, detailed shop drawings? January 3, 2014
Setting Limits for Punch-List Work Cabinetmakers discuss how to avoid being punch-listed to death, and where to draw the line. April 22, 2014
Value Engineering in Custom Cabinets? Cabinetmakers discuss ways to shave costs to make and install custom cabinets in a competitive economy. December 24, 2012
Managing Pesky Clients When clients are living in the home while cabinets are installed, sometimes they take a little too much interest in the work. In this thread, installers suggest tactful ways to deflect their attention eslewhere. October 22, 2005
Working for a Home Theater Company A cabinetmaker got an offer to build all the cabinets for a home theater company. Here are the tips he received on how to size up the opportunity — and make the most of it. October 18, 2005
Managing Layout for Mechanicals Who's responsible for marking the locations of pipes, wires, et cetera during a kitchen remodel? Cabinetmakers discuss the reasons that some will take on managing this problem, and others won't.February 27, 2013
Whether to Take a "Hot Job" Shop owners discuss the temptations — and risks — inherent in that one big-money, high-profile job that could put some fat loot in your pocket (but could also disrupt your whole business). April 21, 2011
Time Management After Downsizing When you lay off your office people, how do you stay on top of all the stuff they used to do? April 13, 2010
Installing Cabinets When Carpet Has Been Laid Thoughts on how to handle the business and technical problems raised when a GC asks the cabinet installer to follow the carpet installer in the job sequence. August 31, 2009
How Not to Over-Think a Project A question about filling nail holes for a pre-built fireplace surround prompts some wise thoughts about the effective use of time and brainpower. March 4, 2007
Sample Subcontractor Agreement Spelling out the parameters of the work and relationship to avoid legal problems. April 4, 2004
The Purpose of Shop Drawings Builders often ask for shop drawings when offering a cabinet job in a custom home project. "Paper is still cheaper than wood," notes one pro: Here's an explanation of how the drawings serve the needs of everyone involved. November 11, 2005
Bail or Stick? A few communication lapses in the 3-way among a cabinetmaker, a designer, and the customer have given the cab guy itchy feet. This discussion delves deep into how and why jobs go wrong, how to handle communication, and when it's wisest to walk away. February 19, 2008
Payment Schedules and Client-Caused Delays When a client's not ready for delivery on time, it's hard for the cabinetmaker. Contracts should allow for that eventuality. March 26, 2008
How Long to Build Cabinets? Cabinetmakers share views on how long a typical cabinet job should take a small shop, and help a colleague figure out why his progress has been slow. April 20, 2008
Production Tips, part one Part one of three from Woodworking International Magazine, offering proven ideas for increasing efficiency in production shops. 1998.
How Long Does a Kitchen Renovation Take? A wide-open question sparks an interesting discussion of the factors that can affect scheduling of a kitchen remodel. July 12, 2008
Bidding Cabinet Work for School Jobs Supplying cabinets for school construction or renovation projects is a rough business where it's easy for the small competitor to get beat. October 27, 2011
"Work in Progress," Efficiency, and Profit Here's a long and somewhat abstract and meandering discussion that still makes some interesting points about how reducing the number of overlapping tasks happening at once can eliminate management headaches and improve productivity. April 20, 2008
Pricing Cabinet Installation Work Pros discuss their differing approaches to charging for kitchen and bath cabinet installation work. January 24, 2005
Sustainable forestry How sustainable forestry relates to the woodworker and consumer demands. June 3, 2003
Work-Station Shop Organization Systems Thoughts on a shop setup that involves moving the workpiece from station to station, rather than moving pieces and tools onto and off of a single work bench.May 23, 2011
Cultivating Initiative and Creativity on the Shop Floor Here's a thoughtful discussion about how a shop foreman can train his employees how to think for themselves, rather than simply solving problems for them. Also mentioned: how to craft shop SOP's. February 11, 2010
Out-of-Level Brouhaha Sparks fly when a cabinet installer goes with the out-of-level house for the sake of appearance. His story sets off a lively exchange of views. October 22, 2005
Making Money with LEAN Systems A thread that starts out with a question about stock versus custom cabinetry turns into a lesson in LEAN systems. October 13, 2010
Keeping Hinges Organized Advice on organizing hinge inventory, and making sure the correct hinges get installed. August 15, 2011
Milling for shares Sawyers discuss the practicality and profitability of share-cutting. March 4, 2002
New Hires and Production Problems Adding new employees to speed up production can have exactly the opposite effect. Here's a case in point. July 20, 2011
Cabinetmaker's Responsibilities Lively conversation about who should handle plumbing, electrical, etc. on kitchen/bath projects. December 9, 2004
Six Sigma Strikes Are the Six Sigma system requests that a customer makes appropriate? November 3, 2004
When a Job Goes Sour Expectations were unclear, now the customer is unhappy. What to do? May 4, 2005
Customer Deposits and Payment Schedules A heartfelt and sometimes heated discussion about setting payment terms, including initial deposits, for a cabinet job. February 27, 2013
Six Sigma Observations Principles for developing efficiency in the workshop. November 3, 2004
Time Tracking for Individual Tasks Various time tracking methods - from time clocks and paper forms to electronic devices which input to a computer. May 10, 2005
Commercial Work, Payment Terms, and Cash Flow A commercial millwork shop owner who usually bills weekly considers whether to take on work with monthly billing and possible payment delays. Here's a good discussion about the risks you take when you change the way you do business. November 23, 2012
Applied wainscot Creating fake raised panels for the lower portion of walls. April 3, 2002
Fortune Teller: Making More Money in the Wood Industry Wood Doctor Gene Wengert makes some educated guesses about the near future in the wood products industry, and offers some advice about how wood-based businesses can profit from change. April 15, 2013
Work diversity -- Good or bad? Should a new business take on everything from cabinetmaking to house construction? June 6, 2001
Consulting Fee for a Retired Cabinetmaker Coming back to the game to help another cabinetmaker match your work in an existing kitchen ... how should you arrange your compensation? October 25, 2012
Contracts versus cost-plus Some jobs are impossible to estimate. But don't walk away until you've proposed working on a 'cost-plus' basis. 1998.
Investing in Fixer-Uppers Can you make money buying, updating, and selling fixer-upper properties? Yes, but. Here, some who have tried it share what they've learned. February 17, 2006
Profit Percentages Here's a long and thoughtful discussion about profit — how much is typical in cabinetmaking, and how to go about increasing it. November 23, 2012
Production Tips, part three Part three of three from Woodworking International Magazine, offering proven ideas for increasing efficiency in production shops. 1998.
Production Tips, part two Part two of three from Woodworking International Magazine, offering proven ideas for increasing efficiency in production shops. 1998.
Price sawmilling by the cut? Pricing by the hour, the board foot and the cut. (From WOODWEB's Sawing and Drying Forum) February 12, 2003
Potential Pitfalls of Commercial Trim Jobs If you're new to commercial work, be careful. Payment schedules can slip, and you can get roped into extra work you hadn't counted on. July 27, 2008
Big Monitors for On-Screen Estimating A discussion of the hardware and software upgrades involved in switching to all-digital (paperless) estimating and takeoffs. April 27, 2011
Panel Processing Time with and without CNC A CNC shop and a cabinetmaker using conventional equipment compare the labor time used to cut up and bore an entire kitchen. January 1, 2012
Possible yearly earnings What kind of sales volume does it take to support a six-figure salary in a two-man shop? May 9, 2001
Handling and Installing High-End Appliances What's the best way to get a heavy, expensive Sub-Zero or Wolf fridge or range off the truck and into the house? Short answer: pay somebody else to do it. January 23, 2014
Increasing production flow Presenting to a boss the numbers that prove production flow could be improved. (Business Forum) May 17, 2003