Marketing with a Customer Survey If it's presented in a thoughtful, personal way, a "How are we doing?" survey can be a very effective marketing device. February 1, 2011
Marketing and Selling Outsourced Cabinets Here's an insightful discussion of the practical aspects of outsourcing cabinet parts for the small shop, in light of customer perceptions of the value of the end product. November 23, 2008
Whether to Give Clients your Drawings Here's an extended discussion about appropriate policies for control of shop drawings and design layouts. May 26, 2010
Sales and Marketing Advice Here's a long and thoughtful thread about how to create and implement an effective marketing and sales strategy — online and elsewhere. March 22, 2013
Shooting Digital Photos of your Work A long discussion of cameras, lighting, and photo techniques for taking the shots for your website and print portfolio. August 23, 2006
Defining "Custom Cabinets" What is a "custom" cabinet, and what do terms like "semi-custom" and "stock cabinet" mean? Pros discuss the dividing line between craftsmanship and mass production. December 28, 2005
Developing Sales Skills Overcoming fear of sales, and implementing a sales strategy for your woodworking business - June 18, 1998
Market Research for a Business Plan Thoughts and advice on how to investigate the market for the products of a proposed new cabinet business. October 14, 2009
Ethics of Working with Interior Designers Another long discussion about a perennial sore point for woodworking professionals: transparency and fair dealing in the relationship with designers. April 18, 2015
Motivating and Guiding a Commission Sales Rep This thread starts with a question about how to structure a contract with a commission salesperson, then expands into a broader discussion of effective sales and marketing strategies. February 6, 2010
Choosing a Business Name Catchy? Unique? Descriptive? At the front of the alphabet? Company owners discuss the value of a good business monicker. February 17, 2006
Cost of Estimates Getting paid for time spent on a job before you know it's yours. April 18, 2004
The "Sustainable" Chain of Custody How can a small shop get certification that its wood is sustainably produced, all the way back to the source? June 30, 2009
Competitive pricing Establishing a pricing system that will bring you plenty of jobs and profit. November 22, 2001
The Last Word on Marketing Everyone's looking for that one book called "How to Effectively Market Cabinets for The Least Cost and Effort". Until it comes out, here's another Knowledge Base thread with some pretty good ideas. August 13, 2007
Working Exclusively for One Client When a client suggests an exclusive arrangement, it's wise to think carefully about the potential downside. March 18, 2006
Iwf 2010 Reports from 2010 years IWF show in Atlanta prompt the question: are big woodworking machinery shows a thing of the past? April 4, 2011
Focusing on Profitable Work Shop owners brainstorm about keeping their companies targeted on the work they do best and make the most money on. November 5, 2007
Marketing Porch Furniture A woodworker has a large overstock of wooden porch swings left over when a big buyer backed out. Here, others critique his online marketing presentation as he tries to move the surplus. January 10, 2008
Naming the Business Should you put your personal name in your company name? February 17, 2011
Moving Into Commercial Work Cabinetmakers discuss the ins and outs of pursuing, landing, and executing commercial work. November 4, 2007
What is value added? Forum participants give technical and personal definitions. April 2, 2002
Closing Sales at a Home Show Home shows are a good place for generating leads. But how do you make the sale? February 13, 2013
Is this customer worth the hassle? The project was complete and paid for in full. Then, the customer requested a "free" change to it. June 7, 2000
Defining "Quality" in Custom Cabinet Work Pleasing customers is about matching their expectations, not your own. Cabinet shop pros discuss how to succeed with custom work in a competitive market. August 29, 2005
Sharing Photos of Completed Work Should a contractor share professional photography he has paid to have done with the owner of the project being photograped? And on what terms? The issues can be complicated. September 3, 2014
Naming Cabinet Styles How do you describe the cabinet styles you offer to customers in simple, understandable, and attractive language? September 30, 2010
Six Simple Marketing Steps Wood marketing tips from Forest Service expert Steve Bratkovich, with feedback from sawmill owners and lumber dealers. July 26, 2005
Middle-Man Muddle what's the proper way to structure your relationship with someone who's your go-between with the end customer? August 29, 2005
Appropriate job deposits What percentage of the price on a job is it okay to ask for up front? September 2, 2002
Managing On-Site Work Knowing how to handle yourself and your employees on a job site is critical to winning future referrals. 1998.
"Green" Cabinetry Environmentally-friendly or non-toxic cabinet work has become an important market niche. In this thread, cabinetmakers discuss the ins and outs of meeting customer expectations for "green" cabinets. September 4, 2005
Naming a Business More brainstorming about how to come up with a suitable, memorable, and unique company name. November 19, 2006
The Web as a customer interface Shop owners share their ideas on the Internet's usefulness from a marketing and customer service standpoint. September 6, 2000
Setting up a milling business How much land, what equipment is needed, and in what order, for a startup sawmill. April 24, 2002
Whether to Work for the Competition Does it make sense for a large, capable shop to run some complex parts for smaller shops that lack those technical skills? February 6, 2010
Are Home Shows Worth It? Cabinetmakers discuss whether a presence at local home shows is a worthwhile part of a marketing program. August 7, 2008
Indoor Photography Skills If you want to get good at taking pro-quality photos of your cabinetry in place, here's a quick rundown of what you might need to learn. March 3, 2009
Do Phone-Book Ads Work? Forum-goers say networking and an Internet presence pull in far more leads than their Yellow Pages ads, these days. October 3, 2006
"Finder's Fee" for Designers Yet another discussion of the ethical and practical business issues involved when a designer is in the middle of your relationship to a customer. April 19, 2015
Making decent money Advice on making a living in the business of contemporary craft woodwork. June 6, 2001
A Selling System, part two Part two of five, from Custom Woodworking Business magazine, on developing a customer base through a carefully planned and executed sales approach. 1998.
Marketing in the Store Fixture Market Advice on how to get the attention of buyers in the retail store industry — and on how to satisfy the customer once you make a sale. October 19, 2014
Advertising alternatives What are the best-bang-for-buck advertising venues for woodworkers? November 7, 2000
Marketing and Sales for Commercial Millwork Commercial work can bring headaches and heartburn. But if you're willing to risk that, how do you position yourself for that market? February 17, 2011
Marketing Your Business Assessing the value of various types of advertising and marketing tools. 1998.
Teaching Woodworking in a Real Shop A woodworker is considering teaching shop class in his own shop, but the insurance and legal risks are discouraging. October 3, 2011
A Selling System, part four Part four of five, from Custom Woodworking Business magazine, on developing a customer base through a carefully planned and executed sales approach. 1998.
Marketing for Furniture Makers For furniture makers, word of mouth and cultivation of personal relationships are the best way to build an exclusive high-end clientele. But advertising and web marketing can also attract custom furniture buyers. October 19, 2014
Showroom Location Cabinet and furniture makers discuss the value of a good showroom location, and the role of a showroom in the overall marketing strategy. December 20, 2005
Google AdWords and Sales Cabinetmakers report on their results from using Google ads to attract serious customers. March 26, 2009
Describing Loose Tenon Joinery to Customers Domino joints have two mortises and a single floating tenon to connect them. But if you call that it a "loose" tenon, will customers misunderstand and think it's not strong? June 4, 2012
Are Yellow Pages Ads Worthwhile? Woodworking business owners share stories about results (or lack thereof) from Yellow Pages listings. May 20, 2009
A Selling System, part five Part five of five, from Custom Woodworking Business magazine, on developing a customer base through a carefully planned and executed sales approach. 1998.
Should I Advertise? The whys and wherefores of marketing for owners of woodworking businesses. 1998
A Selling System, part one Part one of five, from Custom Woodworking Business magazine, on developing a customer base through a carefully planned and executed sales approach. 1998.
A Selling System, part three Part three of five, from Custom Woodworking Business magazine, on developing a customer base through a carefully planned and executed sales approach. 1998.
Work diversity -- Good or bad? Should a new business take on everything from cabinetmaking to house construction? June 6, 2001
Rights to photograph work Who owns the photographs of work done under someone else's employ? March 23, 2002
What's a "Green" Cabinet? Cabinetmakers discuss what makes kitchen cabinets environmentally friendly, and whether customers will pay for that. September 8, 2008
Job estimating: How-to A primer for woodworkers on doing accurate job estimates. June 7, 2000
Website Critique A cabinetmaker gets a bushel of helpful suggestions to make his new website more effective as a marketing presentation. March 21, 2012
Internet Click-Ad Tips Advice on getting referrals to your website using click-through advertising, and on what kind of results you can expect. August 13, 2007
Marketing to Professional Designers Can a furnituremaker succeed by selling primarily (or even only) through professional designers and architects? The question sparks a thoughtful discussion in Woodweb's Business Forum. July 2, 2005
Yellow Pages Advertising Is a Yellow Pages ad worth running? Business owners share experiences and anecdotes. July 24, 2005
Naming Your Company That pesky question that plagues every start-up business — what do I call this thing? February 12, 2009
Should I Change the Company Name? What's in a name? A woodworker ponders whether naming the company after himself was a wise choice — and ends up sticking with it. October 11, 2012
CNC Sign Making as a Side Business For a well-equipped CNC shop, routing wood signs for signmakers who mostly do other types of sign is a viable business niche. March 11, 2009
Marketing to Outlying Rural Customers Suggestions for a local lumberyard on website improvements and personal contact efforts to boost awareness of products and services. September 3, 2014
Working for a Home Theater Company A cabinetmaker got an offer to build all the cabinets for a home theater company. Here are the tips he received on how to size up the opportunity — and make the most of it. October 18, 2005
Applying UV-Cured Coatings to Flooring Commercial pre-finished flooring comes with a UV-cured urethane finish, but that's an advanced process best left to the specialists. June 17, 2010
Troubleshooting a Web Hosting Snafu Advice on how to insulate your website hosting and domain name registration from problems with your hosting service provider. March 28, 2015
Is "Green" Certification Worth It? Cabinetmakers mull over the process and price tag involved in getting formal recognition as a "green" woodshop. January 13, 2009
Getting Government Contracts Advice on putting your company in a position to do work for the Federal government. March 12, 2009
Networking and Lead Generation Woodworkers describe how they cultivate the relationships that bring them work. October 11, 2012
Countertop Materials: What Does the Market Want? Countertop and cabinet contractors discuss the current popularity of stone, solid surfacing, laminate, concrete, and green recycled composites as of mid-2009. February 14, 2010
Listing Prices on Your Website Should you display price information for pieces you display on your website? Business owners discuss the pros and cons. July 2, 2005
Aromatic cedar for closet lining A discussion of drying and machining, aromatic red cedar for closet lining. Includes ideas on marketing the finished product. March 4, 2000
Market for persimmon? Once popular in the manufacture of golf clubs, the demand for persimmon has slowed. March 2, 2000
Opening a Showroom In today's market, a retail showroom location may be a liability, not an asset, according to some. November 11, 2005
Gene's value-added hints A bit of wisdom on adding value to your wood products, from Professor Gene Wengert. April 2, 2002
Finding a Use for Low-Grade Poplar A sawmiller has buyers for his clear poplar, but needs an outlet for the knotty material that's left over. April 24, 2014
Getting Appliances for a Kitchen Showroom If you're creating a classy showroom, appliance makers and other vendors may be happy to provide you with products to include. June 5, 2006
Marketing with a Project Blog A cabinetmaker describes how he creates and updates a blog for each client's project to help garner referrals and publicity. April 22, 2014
Experiences shipping lumber Determining the costs and problems of shipping lumber through UPS or other service. January 16, 2002
Website Domain-Name Ownership A shop owner's website designer went out of business, and now it seems that he doesn't own his site's domain name. What does he do now?November 11, 2005
Thoughtful Gifts for Clients Cutting boards or butcher blocks made from shop scraps make a nice gift for a valued customer. March 28, 2010
Photography Fees Need professional photography done? Want to reproduce an already-published photo? Bottom line: good photography is expensive. June 3, 2007
Price sawmilling by the cut? Pricing by the hour, the board foot and the cut. (From WOODWEB's Sawing and Drying Forum) February 12, 2003
How to Work a Local Home Show Detailed advice on how to set up and operate your booth in a local home show in order to sell enough work to make the investment worth it (and then some). October 18, 2011
Professional Dress for Woodworkers What's the right dress and grooming strategy for a woodworker who wants to make a good impression on customers? October 13, 2010
Project and Product Photography for Cabinetmakers A good professional photographer will give you the best results. But if you want to do it yourself, there are ways to improve your technique. January 26, 2008
Print Advertising Versus Direct Mail Believers in direct mail say it hits the target harder and more accurately than general advertising. March 21, 2012
Boosting Website Traffic To get a high search engine rank, you need to cultivate good links on your pages, and weed out all the bad ones.April 29, 2012
Pricing Furniture Cost is a hard fact, but the market value of a unique furniture piece can be very subjective. October 28, 2008
Breaking Into a New Area A woodworker who has just moved to a new town gets advice on marketing his business. June 29, 2008
Pricing and Marketing It's been said before: don't set your prices too low. November 26, 2007
Building a Business Plan One in a series, looking at the relationships between woodworking companies and the businesses they deal with. 1998.
Price comparisons and why not A magazine article shows the great variances in pricing work across the country, and illustrates the necessity of pricing each job based on local markets and shop expenses. March 23, 2002
BNI for Woodworkers Shop owners share impressions about Business Networks International. November 10, 2006
Bad checks and bad credit How to protect yourself from, and deal with, bad checks and un-creditworthy customers. June 7, 2000
Practical Showroom Advice A showroom can boost your woodworking business, but don't go hog-wild — sometimes less can be more. October 25, 2006
Photo Advertising on a Trailer Legal and practical discussion: Should you use stock photos of cabinetry (that you did not make) as advertising on your company trailer? June 17, 2012
Hustling for Work Tips on scouting for jobs to make ends meet during slow times. April 24, 2009
Sustainable forestry How sustainable forestry relates to the woodworker and consumer demands. June 3, 2003
Marketing 101 for a Small Cabinet Shop A two-man cabinet business builds a good product, but needs more customers. Here's a raft of advice on how to build name recognition and make personal contacts. November 29, 2014
Marketing a Machinery Modification A woodworker has perfected a great idea for improving an existing piece of equipment. How does he bring his idea to the market? October 3, 2011
Marketing to Builders A local cabinetmaker gets advice on getting the attention of production builders. June 16, 2005
Understanding Web Statistics Exposures, impressions, click-throughs and refferals, and how to measure them. April 18, 2003
Searching for a sales rep Increasing sales by adding the right marketing professional to your team. September 20, 2003
Should I charge more? Cabinetmakers share their systems for determining pricing. August 29, 2001
Whether to Go Out of Business Facing slow times and scary financials, a cabinetmaker seeks advice on whether to call it quits — and if not, how to turn things around. July 27, 2008
Seeking Success in the Cabinetmaking Business This question from a struggling cabinetmaker provides a good opportunity for some education in the basics of business success. September 7, 2013
Moulding prices Pricing product in a small, start-up moulding manufacturing operation. October 9, 2002
When the Customer "Cherry Picks" Your Bid A cabinetmaker bids on a whole house project, but only gets part of the job. What's going on, and how should he respond? February 6, 2010
Cabinet Refacing Can it work as a business? Pros share business and tech tips. June 17, 2005
Managing A Busy Spell When you're over-booked, how do you handle new customers (and should you change your pricing)? April 10, 2005
Design fee and competing Should you charge for designs and estimates? It depends on your business focus and your competitive environment. June 12, 2005
Was a Teenage Woodworker Pros encourage a 14-year-old who wants to be in business to go for it. October 3, 2006
Shop Cost, Distributor Markup, Retailer Markup, and List Price A door manufacturer looking to work with distributors and retailers wants help figuring out how his production cost tracks through multiple markups to a realistic retail list price. April 21, 2011
Fortune Teller: Making More Money in the Wood Industry Wood Doctor Gene Wengert makes some educated guesses about the near future in the wood products industry, and offers some advice about how wood-based businesses can profit from change. April 15, 2013
"Loss Leaders" Should you take jobs you don't want in hopes of landing future work with the same customer? December 28, 2005
Marketing Historic Preservation Work Architectural woodwork pros discuss how a specialist in historic preservation and restoration can find and develop good job leads. September 8, 2007
Accounting for Referral Fees Advice on how to figure "thank you" payments for referrals, and how to enter them into your bookkeeping system. March 25, 2008
Growing a business Keeping your mind on what matters in a healthy business, with a nod to Paul Hawken. May 19, 2003
Profit Margins Defining profit and determining how much you should expect. November 22, 2004
Potential of a One-Man Shop Is it realistic to think a small shop owner can make a decent living? December 9, 2004
Business Plans Do's, don'ts, pros and cons on perhaps the most basic fundraising tools any business can possess. February 25, 2005
How To Charge For Design Getting paid for design work's not easy, but some markets will bear it. April 10, 2005
Pricing to Create a Prototype You're being promised (maybe) a large order of an unusual product. But what do you charge for developing and producing the first prototype?December 24, 2012
Possible yearly earnings What kind of sales volume does it take to support a six-figure salary in a two-man shop? May 9, 2001
Pricing a Stump Woodworkers get a good laugh out of chunks of hardwood log, sold in catalogs as two-hundred-dollar furniture. February 11, 2009
Best Ways to Advertise How to get the word out that you're in business and available for work. November 22, 2004
Business Start-Up Advice Woodworker asks about a business start-up kit, and gets an earful of wise advice.
Should I Cut Prices to Boost Sales? Another take on the age-old question of whether a cabinet business should cut prices when sales are slow. August 12, 2007
Installation scheduling When he can't keep up with the jobs the sales staff hands him, what's an installer to do? June 24, 2001
Taking a Business to the Next Level A question about equipment investment turns into a thoughtful seminar on marketing, pricing, and finding your niche. November 10, 2005
Table Leg Attachment and Veneer Details This thread offers good analysis of table structure, veneering techniques for complex shapes, and the business problem of trying to compete with cheap manufactured goods as a custom furnituremaker. October 1, 2010